FAQs for Training Classes

Index

	How long does it take to receive my User Name and Password?
	How much time will I have to complete the class?
	Will I receive an invoice/receipt for the class?
	When does the time start to complete the class?
	Can I contact the instructor about specific questions related to the class?
	How often is the information presented in the class updated?
	Is there a way to get copies of the slides for future reference?
	Why is there no narration accompanying the slides?
	Will I receive a certificate of completion?
	What are the viewing options available for the class lectures?
	Do you offer discounts for multiple registrations from the same organization?
	The graphics on the slides will not come up. What is the problem?

� How long does it take to receive my User Name and Password?

After we receive your registration, we assign an individual user name and password and send this to the e-mail address associated with the registration. This process is usually done within one day.

Some e-mail servers are restricting any e-mail that looks like spam.� This may prohibit delivery of your username and password. Please call us at 214-616-9408 if you have not received your username and password within 24-hours after your registration.

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� How much time will I have to complete the class?

The times vary from class to class.� Please check the individual class for specifics.

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Will I receive an invoice/receipt for the class?

When you register for the class you will receive a receipt from Google Wallet.� We can provide an additional receipt if needed.

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� When does the time start to complete the class?

The clock starts the day after we transmit your User Name and Password?

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� Can I contact the instructor about specific questions related to the class?

Yes. You can use the Ask an Expert link to send an e-mail to the instructor.

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� How often is the information presented in the classes updated?

Updates are done on a continuous basis as we obtain new information on a subject. For example, you may find that a page you visited previously has changed to reflect new information. This is especially true of statistical data and forecasts.

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� Is there a way to get copies of the slides for future reference?

Adobe pdf files are available for the lectures in the Digital Library. You can also print copies of the slides. You should select the landscape view.

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� Is there�narration accompanying the slides?

Some of the classes contain narration. We believe that most of the slides are somewhat self-explanatory. We have added lecturer notes to the slides. Additional explanation for a slide is always available via phone (214-616-9408) or e-mail.

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� Will I receive a certificate of completion?

Yes. After you have finished all of the class work and completed the Course Evaluation.

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� What are the viewing options available for the class lectures?

There are several options that you can use.� The screen can be adjusted to allow you to read the lecture notes by adjusting the size of the frame.� You can view the slides without the lecture notes and slide outline frame by selecting those options from the menu below the slide.� You can also view the slides as a slide show by selecting that option from the menu below the slide.

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� Do you offer discounts for multiple registrations from the same organization?

Yes.� Discounts are available for multiple registrations.� We give a 10% discount for 5-9 registrations and 15% discount for 10-15 registrations.� Please contact us, if you have more than 15 people interested in a class.

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� The graphics on the slides will not come up.� What's the problem?

The class uses Active-X and Scripts so you may need to adjust your browser security settings to view all of the pages.� Please use Internet Explorer when viewing the class.

Please see Internet Options for some suggestions.

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Please contact us about classes with other questions.� Please state your specific questions using the contact form.